Frequently asked questions

No. Your number stays your number; CSflow answers calls to it. How your existing line connects to the agent is configured per business during onboarding; it depends on your current phone setup, which is exactly what the onboarding conversation covers. The one CSflow line you can call publicly today is the demo line, (855) 552-8611.

The same thing that happens during hours. CSflow has no after-hours mode: it answers 24/7, holds the same conversation, books against the same live calendar, and sends the same confirmation text. The point is that 2am and 2pm callers get the same front desk.

The agent checks a connected calendar live during the call, offers two real open times, and books the one the caller picks. It only calls a booking confirmed after the system has read the new appointment back from the calendar, so “booked” means verified, not merely requested. The demo books on Crest's own Google Calendar; connecting your calendar is part of onboarding. Full detail in How calls work.

What a front desk would write down: who is calling, a callback number, what the job is about, and the appointment details if one is booked. It will not collect payment card numbers or other sensitive data; it refuses outright and says why. Everything said on the call is recorded and transcribed, and the agent discloses that at pickup; see Recording & data.

It says so, on the call, instead of guessing: “I don't want to guess on that, I'll make sure it's the first thing our team covers when you talk.” The same honesty applies to failures: if the calendar cannot be reached or a booking does not go through, the agent tells the caller plainly and a real human follows up. It never invents an answer and never claims something worked when it did not.

With the founders, per business; there is no self-serve setup today. Onboarding is where your phone line connection, your calendar, and the qualifying questions your team needs get configured. The honest first step is to hear the product: call the demo line, then reach the team to book a walkthrough for your own line.