Yes, the call is recorded. Here is the whole deal.

“Hey, this is the Crest Agent. I'm an AI with Crest Systems, and quick heads up, the call's recorded. More on that at crestsystems dot ai. Not okay with it? Just say so, or hang up anytime. Otherwise, what can I do for you?”

That line is pre-recorded and versioned, not improvised by the AI, and it plays before anything else happens on the call. The system is built to fail closed: if the recording can't start or that disclosure can't finish playing, the agent apologizes and ends the call rather than talking to you unrecorded or unannounced.

Three things, for every call the agent takes:

• The audio of the call, start to finish.
• A written transcript of what was said, by you and by the agent.
• A log of what the agent did — timestamped events like “checked the calendar” or “booked the appointment.” This log is append-only: entries can't be edited or deleted after the fact, by us or anyone else.

If you book an appointment on the call, the details you give (your name, the time, the number to reach you at) are saved with the booking.

One reason: so there's a reliable record of what our agent said and did, in case a question or dispute ever comes up. Our agent is an AI making real commitments on real calls — booking your appointment, quoting how things work — and we'd rather be able to show you the tape than argue about memories. It's how we hold our own agent accountable, too.

We do not sell your number, and we do not use the recording to train public AI models.

Our website has a live screen where a call can be watched as it happens. That never happens on its own — it takes two deliberate steps:

• You start it, from your own phone. During the call, you key star, then the six-digit code shown on the viewer's screen, then pound. No code, no live view.
• The person at the screen has to accept. The viewer sees a confirmation and must approve it on-screen before anything from your call shows up.

And what the viewer sees is strictly limited: live captions of what was said, plus simple status labels like “ringing” or “call ended.” Never your phone number, never your caller ID, never any behind-the-scenes data. If an active screen code gets spoken out loud, it's blanked out of the captions before they leave our systems.

The written policy you see when requesting a demo call says it plainly, and it applies here too:

“We keep the recording and transcript of this demo call for up to five years as a business record, so we can verify what the agent said and did if a question or dispute ever comes up. We do not sell your number. We do not use this recording to train public models.”

Up to five years, as a business record. The only thing that extends that is a legal hold — if a recording becomes evidence in a legal matter, we're required to keep it until the hold is released.

Say so on the call, or just hang up — anytime, no hard feelings. Staying on the line after the agent's heads-up is how you tell us you're okay continuing on a recorded line.

One honest wrinkle: the agent can't switch the recording off mid-call by itself. If you ask it to stop recording, it will offer to end the call and flag your request to our team, including your request to delete that call's recording. It will never claim the recording stopped when it didn't.

To ask us to delete a recording and transcript after the fact, email developer@crestsystems.ai with the number you called from and roughly when you called. We'll delete them unless the law requires us to keep them, and we'll tell you the outcome either way. A bare-bones note that a call happened (timestamps and technical fingerprints, no audio, no transcript text) stays in our append-only log.

Email developer@crestsystems.ai. A human reads it. For the full picture of what we collect and how it's handled, see our privacy policy.

Spoken disclosure script version 2026-07-10.v3. Retention policy version 2026-07-09.v1. Both are versioned records in our systems; changing either means a new version, never a quiet edit.